fb9 Privacy Policy

At fb9, we take your privacy seriously. This Privacy Policy explains in plain language what personal information we collect when you use the fb9 platform, how we use that information, how long we keep it, who we may share it with, and what rights you hold as a user. By accessing or using fb9's services, you acknowledge that you have read and understood this policy.

This policy applies to all users of the fb9 website, mobile interfaces, and any associated services made available through fb9.pro. We encourage you to read this document carefully. If you have any questions or concerns about how we handle your data, please reach out to us through the contact details provided at the end of this page.

1. Information We Collect

To provide you with a secure and personalized gaming experience on fb9, we collect the following categories of personal information:

• Registration details: full name, date of birth, email address, mobile phone number, and preferred username.
• Identity verification documents: government-issued national ID card, passport, or driving licence as required for KYC compliance.
• Financial information: payment method details for processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard — we do not store full card numbers.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and approximate geolocation derived from IP.
• Behavioural data: pages visited, games played, bets placed, bonus redemptions, and interactions with customer support.

We collect only the minimum data necessary to deliver our services, maintain legal compliance, and protect both our users and our platform. Providing false or incomplete information during registration may lead to account suspension and forfeiture of any pending winnings.

2. How We Use Your Information

fb9 uses the personal information we collect for the following clearly defined purposes:

• Account management: creating, verifying, and maintaining your fb9 account, including processing deposits and withdrawals.
• Service delivery: providing access to cricket betting, live casino, slots, crash games, and all other products available on the fb9 platform.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, and other illegal activities.
• Regulatory compliance: meeting our obligations under applicable laws, including know-your-customer (KYC) requirements and responsible gaming mandates.
• Communications: sending account-related notifications (deposit confirmations, withdrawal updates, security alerts, and bonus information) via SMS or email.
• Platform improvement: analysing aggregated, anonymised usage data to improve game selection, page performance, and overall user experience on fb9.

3. Sharing of Your Information

fb9 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may, however, share your data in the following limited and controlled circumstances:

Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment data with our trusted payment partners, including bKash, Nagad, Rocket, Upay, and supported banking institutions. These partners are contractually bound to handle your data securely and solely for the purpose of completing your transactions.

Technology Service Providers

We work with trusted technology vendors for hosting, data storage, analytics, and customer support infrastructure. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than supporting fb9's operations.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulators, or other competent authorities when required by law, court order, or to protect the rights, property, or safety of fb9, our users, or others. We will notify you of any such disclosure where legally permissible.

4. Payment Information and Security

fb9 supports a range of payment methods tailored for users in Bangladesh. When you make a deposit or request a withdrawal through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, the financial data you provide is transmitted directly to the respective payment processor over an encrypted SSL connection. fb9 does not store your full card number, mobile banking PIN, or internet banking password on our servers at any point.

All financial transactions on fb9 are processed in Bangladeshi Taka (BDT). Minimum deposit and withdrawal thresholds apply and are detailed in our Terms and Conditions. If you notice any unauthorised transaction on your account, please contact our support team immediately at [email protected].

5. Cookies and Tracking Technologies

fb9 uses cookies and similar technologies to keep our platform running smoothly and to understand how users interact with our site. We use three categories of cookies:

• Strictly necessary cookies: These are essential for the website to function and cannot be switched off. They include session cookies that keep you logged in and security tokens that protect your account.
• Functional cookies: These remember your preferences (such as language settings and display options) to provide a more personalised experience on fb9.
• Analytics cookies: These help us understand which pages and features are most popular, allowing us to improve our service. The data collected is aggregated and does not identify individual users.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the fb9 platform. Your continued use of fb9 after adjusting cookie settings constitutes acceptance of our cookie practices as modified.

6. Data Retention

We retain your personal data for as long as your fb9 account remains active, or as long as is necessary to fulfil the purposes described in this Privacy Policy. Account information and financial records are retained for a minimum of five (5) years following the closure of your account to comply with applicable legal, tax, and anti-money-laundering obligations.

When your data is no longer required, we securely delete or anonymise it in accordance with industry best practices. You may request the deletion of your account and personal data at any time; however, we reserve the right to retain data where a legal obligation requires us to do so.

7. Your Rights as a User

As a user of fb9, you hold the following rights concerning your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data fb9 holds about you at any time, free of charge.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that it be corrected without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request that fb9 delete your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing: you may ask fb9 to limit the way in which we process your data in certain circumstances, for example while a dispute is being resolved.
• Right to object: you may object at any time to fb9 processing your personal data for direct marketing purposes. We will honour such objections promptly.

We aim to respond to all data rights requests within thirty (30) days of receipt. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for the delay.

8. Data Security

fb9 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes 256-bit SSL encryption for all data in transit, secure server environments with access controls, regular security audits and vulnerability assessments, and staff training on data protection best practices.

Despite these measures, no method of transmission over the internet and no method of electronic storage is completely secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you as required by applicable law.

9. Third-Party Links and Services

The fb9 platform may reference game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These are independent companies that operate their own privacy policies. fb9 is not responsible for the privacy practices of third-party game studios or any external services referenced on this site. We encourage you to review the privacy policies of any third-party service providers whose products you access through fb9.

10. Protection of Minors

fb9 is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to fb9 without your consent, please contact us immediately at [email protected] so that we can take prompt action to delete that information and close the account. Any account found to belong to a person under 21 years of age will be suspended without notice and any funds held will be subject to review in accordance with our Terms and Conditions.

11. Changes to This Privacy Policy

fb9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of fb9 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We therefore recommend that you review this page periodically to stay informed about how we are protecting your information. If you do not agree to the revised policy, you should discontinue use of the fb9 platform and may request deletion of your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fb9 handles your personal data, please contact our dedicated data privacy team. We are available seven days a week and will respond to all enquiries within two business days. You can reach us by email at [email protected]. Please do not share sensitive account information such as passwords or payment PINs in your correspondence.